crawley borough council housing repairs

Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Copyright Andy T - 2021. We will attend within 4 hours to make the situation safe. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Sheltered housing and extra care. Crawley Borough Council. Harbour Exchange Square All rights reserved. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. The council provides appointments for non-emergency/non-urgent housing repairs. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Help with preventing and tackling damp, condensation and mould in your home. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Content and site Copyright Crawley Borough Council 2020. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Section 1. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Our approach. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. More. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. We will take firm action against anyone who does not allow access for this. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. You can request a repair to your council property to fix an urgent problem. Housing repairs. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. This site is powered by Granicus. Small repairs and odd jobs Domestic help Meals delivery All services . Somers Orchard - former Horatia and Leamington Houses site. This applies to all properties where gas can be used. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. The outcome and lessons learned will be logged to ensure continuous improvement of our services. This is often referred to as filing a compensation claim for despair against a housing association landlord. Password (min 9 characters including a number) *. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. We also use cookies set by other sites to help us deliver content from their services. These cookies do not store any personal information. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Map. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Services for our tenants, including rent, repairs, new homes and managing your tenancy. The council should repair any damage caused by maintenance or building work. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Thank you for your patience. Content and site Copyright Crawley Borough Council 2020. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. a missed waste collection or reporting problems like flytipping or litter.) For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. E6 2JA. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. We may need to return to complete the full repair. Discretionary Loans Information (PDF, 86.6 KB). Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. LinkedIn sets the lidc cookie to facilitate data center selection. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. London Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Please do not leave children under 16 alone in your home while we are working. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . How we can help young people in Crawley with housing issues. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Home Housing Housing Search our site Search. To provide you with the best online experience we use a range of essential site cookies. Crawley Borough Council Report to Overview & Scrutiny Commission . Services available to private rental tenants in Crawley, including grants and loans. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. They don't deal with repairs or anti-social behaviour issues. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Content and site Copyright Crawley Borough Council 2020. This means that your home will be clean and in a state of good repair. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Repairs. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Crawley Homes has implemented a new housing IT system. The kind of improvements you can make to your council property depends on the type of tenancy you have. 02 victoria warehouse manchester. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Analytical cookies are used to understand how visitors interact with the website. Content and site Copyright Crawley Borough Council 2020. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. But opting out of some of these cookies may have an effect on your browsing experience. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. It affects one person or a group of people and requires a response. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Failure to do so could give you grounds to make council house disrepair claims against them. This decision was taken with regard to the following section of the Freedom of Information Act 2000. 1982 Crawley Borough Council election. Council housing in Crawley is a mixture of flats. If you are a council tenant, we can take care of some of the repairs to your home. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Crawley Borough Council has considered your request and decided not to provide you with this information. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. . Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Our staff will not carry out works where children are unaccompanied. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Council housing repairs Report a repair You can request a repair online. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Search. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Failure to do so could give you grounds to make council house disrepair claims against them. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Request a FREE property inspection to find out how much your claim is worth. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. 26 January 2021. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. There are another 15 similar residential tower blocks around the borough. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. A fee will be included to meet the cost of registering the charge against the property. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Outside of office hours the number above is for. Internal deterioration such as damage to carpet, walls etc. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. My flat was repaired in time for my childs birth and I received rent refunds and compensation. All repairs should be reported to Crawley Repairs Team and not your housing officer. If this has not been done, email chcompliance@enfield.gov.uk. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. However, despite our best intentions and hard work, things can sometimes go wrong. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. These may subsequently be treated as a complaint if we dont deal with the original request. Search forforms on myCrawley to request services or report a problem. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. List. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Thank you so much. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. crawley borough council housing. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Necessary cookies are absolutely essential for the website to function properly. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Write by: . The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. see all the appointment dates and time slots available, and choose one that suits you. Repair loan can be awarded up to 5,000 to meet the cost of repair works. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Pay for a garage or parking space. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Office 3750 Report a repair Adaptations to your home We can help. The pattern element in the name contains the unique identity number of the account or website it relates to. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. If you are not a council tenant, please call our contact centre on 01293 438000. The London Borough of Camden Council. Section 1. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation.

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