marta mobility customer service
MARTA Police (Emergency) 404-848-4911. Please make sure all personal items are safely secured and out of the way of other customers. Subscription service can be suspended for a maximum of thirty (30) days. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Mobility Fares - MARTA MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . VI Complaint Resolution Procedure and Form. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Customers with schedules that require frequent changes are not eligible for subscription service. It is your responsibility to maintain the Breeze Card in good, useable condition. that the online Mobility application is currently unavailable. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Also please be advised that this card must be surrendered upon request by a MARTA official. MARTA Mobility. 404-848-5000 . Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. This includes following or stalking passengers or employees. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA Mobility Customer entering through Rail Station fare gate 2424 Piedmont Road, NE Student Program (K-12) Group Discount. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." MARTA Customer Experience. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Atlanta, Georgia 30324-3330. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. . Customers with inoperative wheelchairs cannot be transported. Mobility Fares - MARTA Accessible Services - MARTA If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Customer Service. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA 2424 Piedmont Road, NE To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Please complete the MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Reduced Fare Office OR (Forsyth Street Side) Appeals must be received within sixty days (60) of receipt of the denial letter. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Learn more about bikes and MARTA. EXAMPLE: Customer prioritizes the Pick-Up Time. 1. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Police (Emergency) 404-848-4911. Customer must arrive at work, school or appointment no later than 8:00 AM. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Overview A requested trip time may not be available. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Regular Breeze Cards are not accepted for Mobility certified customers. When a return trip is needed, indicate the desired pick-up or drop-off time. The fax number for Mobility Eligibility is 404-848-6900. Individuals may forward the completed application in the following ways: Via Mail: Please tap your Breeze card within 30 days of purchase to activate reload value. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. MARTA's Fixed Route services include bus and rail transit services. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The goal: make life simpler for all our employees. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Atlanta, GA 30324. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. You can also load stored value (cash) at the cost of $1 per trip. MARTA MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Solicitation or selling goods or services without the express permission is prohibited. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Exact addresses of both the origin and destination. Accessible Services - MARTA Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Learn more. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. All future replacements are $5. Customer gets off work or finishes school or appointment at 4:00 PM. MARTA is smarta! Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Visit our MARTA Mobility page to see the qualifications for this service. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. If you were issued a permanent card, your eligibility expires three years from the date of issue. view details. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. custserv@itsmarta.com, Write to: MARTA Customer Service Center MARTA Police (Emergency) 404-848-4911. Please contact If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Customer Service. Same day cancellations are cancellations made on the date of travel. MARTA Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays University Program. 404-848-5826. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA has the right not to issue a replacement card. 404-848-5826. Customers must be ready to depart at their assigned Ready Time. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA - Metropolitan Atlanta Rapid Transit Authority The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Alternative format requests may also be made during the application process. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested.