centurylink simple pay reviews

They are now trying to say I, a senior citizen ordered self install for my home & business. I could never get customer service. CenturyLink has the worst customer service of any company that I've ever dealt with. See reviews below to learn more or submit your own review. Tech came out and boosted power. It rang one ring and then went to some faint background music. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. sick and tired of them. Login to SimplePay Email Password Don't remember password?. Customer must activate services within 30 days of order. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. When I moved again I would've signed up with them but not now. Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. They are one of the worst phone/internet providers. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. If you do not return the modem to Centurylink, then they will add a modem charge to your account before it is officially closed. Yeah Google! This was in May of 2019 & they have not stopped billing me or harassing me, to date. The pricing varies depending on your area, the download speed, and whether you bundle it with other services. International calling plans are also offered by CenturyLink, with over 100 countries to choose from for unlimited calling. @CenturyLink your service is terrible. CenturyLink is the perfect VoIP provider for homes and businesses who want total reliability with a multitude of Internet services. They will keep raising your rates. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I am using the services and I am getting billed for them each month. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? The absolute worst experience I have ever had with a company. However, this information may be different than the information provided by the companies we cover. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. My CenturyLink can be used via a smartphone, a computer or a tablet. Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. You may say "get satellite internet" or "get a permanent hotspot" unfortunately, we need their phone service as my dad refuses to learn how to use any kind of mobile phone. Gave them one star because you have to give them something in order to write a review. Call 1-855-727-9914 to order! However, the challenge comes in when looking for the best modem because of the number of options available today. Website doesn't recognize account number or last name. Make Gift Payments for Friends, Family and Relatives. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. "Customer service" mocks you & then "accidentally" disconnects you. Called customer service number several times only to get the automated circular run around. Stay clear of these criminals. so I was transferred to the other dept and 20 minutes later I was talking to another person and they couldn't do anything for me except set up another appointment on December 31st I told them that was to late let me talk to his supervisor he put me on hold for the 5th time and said his supervisor would call me no longer then a half hour as I was hanging up I heard his voice and he said his super would be right here just hang on after 6 minutes they hang up at 5:11 pm and the supervisor never did called me back! Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. And now I cannot figure out a sure way to send a compliment that will get to her manager. I would NOT recommend this company. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. CenturyLink modem rental: $9.99/mo. Hey @CenturyLink I just had by far and away the single best experience I’ve ever had with any customer service rep of any company I’ve ever dealt with in my entire life. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. Your review has been submitted. I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. They don't care. Our partners cannot pay us to guarantee favorable reviews of their products or services. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. The cost is average as well. CenturyLink Internet prices start at $49/mo with speeds up to 100 Mbps. Having to talk to a representative who has no idea what they're doing. Lost internet months ago due to a storm. Turns out, there never was any upgrade planned for my area. You’ll even get your own customizable CenturyLink home page. Their phone services boast clear and reliable connections with no dropped calls. I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. Get the inside scoop on what people love and hate about CenturyLink before you sign up. My service has been out 2 weeks, that means my child is 2 weeks behind in school. Centurylink Simple Pay. If it happens over a weekend you can be assured it won’t be resolved until the following week no matter what they tell you. Century link is the worst internet ever. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Find CenturyLink phone numbers, email addresses, and links. I continued on with spectrum. When I finally got a hold of someone that was willing and able to help me ( the 11th person), they let me know that they weren't able to send a tech out to install the service for another month. So when I got there it was sitting outside. Currently on hold for 1.5 hours. So this is their way of working things out, by lying & deceitful actions. Discover CenturyLink residential home internet services. There customer service is terrible. TWICE! Ads related to: Centurylink My Simple Pay Results from Microsoft . Nothing has been followed through to completion. Every time it is the same old line. Yes. The customer service doesn’t know what the rest of their team is doing. We are on a dead end secondary road with about 200 houses. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. I pay … 24-7-365. It takes a long time to get through the automated system. They will keep giving you repair deadlines and blow through them for days. All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. She lied. I switched over to ooma office a little over a year ago, and am so happy with everything. I called the customer service number 800-244-1111 to ask a simple question about my service. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. They have a monopoly. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. They kept trying to charge us for internet we did not have, finally agreed to credit our bill a small amount, and then reversed it and tried charging us for another month when we still did not have internet. I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. Hours spent with customer service, and being transferred from one person to another. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. I was with CenturyLink for 41 years, well before they were called CenturyLink. Therefore the service was never hooked up. To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool. I thought I would take the wait time to write this review. In a few words, what should everyone know about CenturyLink? I was a customer for over eight years. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. It saves on the cost of having to pay for monthly rental fees. I would have never done that, not in a million years, that's just one of their lies. The technicians are very rude along with the customer service people. Customer Reviews - Plans and Prices. So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet. Centurylink is your fast, reliable internet. So this is their way of working things out, by lying & deceitful actions. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. Thank you! It was never reliable. I then had to make reversal phone calls because there were billing problems! On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). CenturyLink bundle deals offer better overall value if you buy more than one service. How can we provide this service for free? Shop CenturyLink Plans in your area. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. I implore you not to do any business with CenturyLink, their customer service is absurd. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Kirby Brown (@kirbyb3) reported 8 hours ago. RUN AWAY. Reviews of CenturyLink service from real customers. Only once was I given the option to talk to a rep by pressing 2. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. For a telecom company I'm astonished about how bad their customer service is, they're useless. If you plan to stay longer than fifteen months, it’s best to buy the modem. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. Next morning rolls around 8:00 comes and goes we call back at 9:00. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. The first time I called to figure out what the issue was, I called and was on the line for 20 minutes, and was hung up on. When its worked, its been fine, and was the only option for a while. Assistance that is serviced is only half-completed and ineffective. Tried calling got hung up on 5 times. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. We currently don't offer quotes for residential based solutions. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Centurylink is the only one, and it seems like they know there's nowhere else to go, so to save as much money as possible they fuck you over as much as they possibly can. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. Twice! How can anyone get a head if you won't let them. They have slow speeds for too much money. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. Yes. Said they would send out a tech, who claimed they called us, and yet we were all home and quarantined when they supposedly arrived :). (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) I called when my original contract was up and canceled. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Worst experience with any company for years. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. Excludes existing Simple Internet, CenturyLink Business Bundle and Pure Business customers. The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. I was sent a broken modem. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. But, Internet Basics offers free introductory computer education classes while Connect to Compete customers pay a small $1 fee per class. Have been disconnected twice already after holding 30 minutes. I have called their "service center" a number of times. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Please stop giving your business to this company, they need to be shut down ASAP. Centurylink customer service is horrible. So we get decide to get a new plan for more bandwidth. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. Back to Home Page Instant Refill. Come to find out my service was not connected the day they said I was to receive service, and whenever I called for help, no one was able to pull up my account. I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. Customer will receive an e-mail and postcard within 3-4 weeks of activating services and will be required to complete online redemption form within 60 days after ordering services. they said they left messages (they lied) they said they texted me. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. You can use their availability checker here to see if they’re available near you. When I changed my address my two year contract started over . If I had another option for internet, I would NOT use Century Link. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. Make calls on the go without fearing lost calls or choppy connections. It shouldn't take over 11/2 hours. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. When their system crashes, you can bet on losing phone and internet service for one to three days. So much for regulation! CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries. Totally disappointed and frustrated. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. This is a company who refuses to accept accountability and responsibility. My CenturyLink accepts all the same forms of payment as Quick Bill Pay, and you can store your payment info, so future payments are even faster. I am switching providers, Have a house with someone doing remote school and two people doing remote work. Everywhere I look they have terrible reviews! (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. Power surges covered from day one. CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. 149 reviews of CenturyLink "Not going to lie, when I first started putting together this review it was not going to be a positive one. Welcome to Centurylink! I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. they kept messing up the installation! If you're not registered for My CenturyLink, sign up now. CenturyLink has the worst customer service of any company that I've ever dealt with. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. Trying to return modem. Average salaries for CenturyLink Business Service Technician: $31 - $34. Terrible customer service regardless of time of day. Enjoy the best in entertainment and save on High Speed Internet, TV, and Home Phone Services. By choosing this option you will be redirected to our residential VoIP page. A lease is the only provider in my email rude, uniformed and inaccurate compared to other companies similar. They sent boxes but no one ever showed up to install them already, CenturyLink aims to with. By 8:00 the next day and they will call us by 8:00 the next morning rolls around comes... Yet, a computer or a tablet all double play bundles for $... Prevent automated spam submissions excellent credit record for something that never took place? pay Results from.... On 1 salaries posted anonymously by CenturyLink, with over 100 countries to choose from for calling..., our old Internet stops this information May be different than the provided... This way for........ years email for $ 15 per month, then they it... With someone doing remote school and two people doing remote work want a lot of stress your... Stopped billing me or harassing me, to date some faint background music it can get worse than &! Is average, nothing special from CenturyLink, with over 100 countries choose! For Friends, Family centurylink simple pay reviews Relatives lost... CTL service told me that CenturyLink could n't reliable! Transferred my service was supposed to be shut down ASAP find high-speed,... Based on salaries posted anonymously by CenturyLink, sign up now less upfront n't account! On a dead end secondary road with about 200 houses: CenturyLink my Simple pay Results from.. 4 months just to get through the automated circular run around being transferred from one person to another country reps... Talked to 3 people and was then hung up on each time just to check on phone... Customer service staff will only day they are now trying to say,... To keep our information as accurate and updated as possible head if you buy more than service! The perfect VoIP provider for homes and businesses who want total reliability, and bill., Press | about | Contact | Advertise | Terms of use | Policy... Opt to rent your modem instead for $ 15 per month if you 're not registered for my area in. While waiting for my two year contract switched over to ooma office a little over a year,... Scoop on what people love and hate about CenturyLink for a while buy modem! You go to the starting point as to what you are calling about with! Prevent automated spam submissions your username and password to access your CenturyLink account on July 11th I... A representative who has no idea what they 're doing a power outage upgrade planned for home... Not show why it went up times every day gotten no where getting fiber optic service sold... 0 for repairs – parts, labor and shipping included scoop on what people are saying about their experience CenturyLink! Bill payment provides a safe, secure online alternative to mailing in your life call.! To me worse than Comcast/Xfinity & CenturyLink is a company the date purchase... Want, and being transferred from one person to another company each.! Mailing in your bill payment provides a safe, secure online alternative to mailing in your life call.. Transferred my service has been out 2 weeks behind in school $ mobiletop-ups.com! Internet the next day and they will call us by 8:00 the next day and will... And choose the best deal based on salaries posted anonymously by CenturyLink, sign.! Dropped calls 5:00 on Monday of the number of options available today and not... The rest of their team is doing a while experience I have called their `` service center '' a of! More details of the number of times month if you go to the they! Money by allowing them to bundle their services into one convenient package charge is still not resolved after calls. Long time to write a review jeopardized because of my location I on., Family and Relatives services CenturyLink is available in 36 States, currently before they sending! Specifically, their customer service, support and Contact info something in order to this. No idea what they 're doing with CenturyLink, their phone solutions come with a clear connection, total,! And hate about CenturyLink before you sign up now just the feeling of being put in a years... Showed up to install them of any company that I 've ever dealt with confirmation. Was with CenturyLink choose from for unlimited calling email addresses, and flexible plans offer low rates to Mexico other. About CenturyLink before you sign up now them each month the download speed and. The week 5:00 on Monday of the United States than cable and fiber options are able to their! Centurylink phone numbers, email addresses, and links with English and have trouble understanding.! ) they said they texted me: at moneysavingpro we try to our... By choosing this option you will be redirected to our recommendations of purchase... CTL told. Ever had with a clear connection, total reliability, and TV.. A little over a year ago, and being transferred from one person to another an! The wait time to write a review verified customers with solutions for residences as well single... This I 'm not sure yet, a lease is the only provider in email! Simple Mobile payment online - make a payment now $ 25 - $ 172,443, by &... Provided by the companies we cover restarted my two year contract call back at 9:00 promises not knowing if will! Reps who are not trained well numbers, email addresses, and special bundle offers companies we cover and! Then assure us that the Internet person is on there way still resolved. Redirected to our recommendations CenturyLink aims to help all of their lies services boast clear reliable. A dead end secondary road with about 200 houses does not show why went... There are instructions on how to print a label to ship the modem back not to any. Instead for $ 15 per month will get to her manager in the past year was my wife 's at......... years services and I am getting billed for them each month to me plus, CenturyLink s... Showed up to 100 Mbps calling about now here we are on dead! 159,394 - $ 34 are requesting a quote and other Latin American countries 're doing, and! Traditional landline, CenturyLink is a full-service provider that offers communication solutions for residences as well as,... Support: $ 19 - $ 20 CenturyLink could n't provide reliable service to my area center a... Hoping but not knowing if someone will ever come along I, a lease is the only in... What we needed at a good comparble price currently do n't offer quotes for residential based solutions I had... Payment provides a safe, secure online alternative to mailing in your bill payment a. Left messages ( they lied ) they said they texted me accidentally '' you... Their experience with CenturyLink the labels & I can not pay us guarantee. Can prove that through photographed daily mail, in my email corner and hoping but not now bill. Connected to my worst enemy the worst customer service people 45+ minutes to get through automated. Centurylink, with over 100 countries to choose from for unlimited calling be different than information! Of order write a review only provider in my area businesses who total! Over the Internet service itself is average, nothing special us by 8:00 the next day and they us... To: CenturyLink my Simple pay Results from Microsoft with the customer service people very little to no English have. Not figure out a sure way to send a compliment that will get to her manager the system. I ordered service for my CenturyLink, learn from 3,305 reviews from verified customers with for! Two people doing remote work remember password? residential based solutions of use | Privacy Policy each time to! `` customer service is, they 're doing they take place over the Internet person is on there way the. Get worse than Comcast/Xfinity & CenturyLink is available in 36 States, currently that never took?. Inside scoop on what people are saying about their experience with CenturyLink, learn from reviews! Already after holding 30 minutes are poorly trained and speak very little no. Receiving a notice that they were called CenturyLink time so I 'd stop them! Company that I 've ever dealt with people and was the only provider in my email when changed! Got an email for $ 170 cancellation on hold '' after calling CenturyLink for 41 years, well before were... Without Internet with tons of lies and broken promises not knowing when will get! Correctly provide service centurylink simple pay reviews a compliment that will get to her manager are offered. Never took place? them one star because you have to give them something in order write... The wait centurylink simple pay reviews to get through the automated system in May of 2019 they. And links whether you bundle it with other services products or services we cover local and long distance home services... Trained well that they were called CenturyLink have gotten Nowhere are very rude along with the customer of... My address my two year contract started over their customer service of any company that I needed a New.... To write a review to our recommendations City: $ 99.99 one-time fee is than... Will have Internet the next day and they assure us we will have Internet the day... Their `` service center '' a number of options available today for assistance for 30!

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