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Er du enig i Brilliant.orgs -stjernede bedømmelse? Check out what 157,566 people have written so far, and share your own experience. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I … Great presentation.I really couldn't fault them. - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. Their customer service is phenomenal and they know how to keep their customers happy. My order was done to the highest professional standard, I’ll rate my first time shopping experience. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Do you agree with Brilliant.org's TrustScore? The Brilliant Earth of the past is no more. Refused my refund until I removed review Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. We review Brilliant Earth below, so stick around to find out the answers to these questions and more. COVID update: Brilliant Earth has updated their hours and services. Read real reviews written by Brilliant Earth customers. My advice would be to look around, and if you find a ring you like on their site, take it to a local jewelers and ask them to create it for you for less money and hassle. Check out what 236,561 people have written so far, and share your own experience. Reply. Engagement ruined!!! I tripled checked with different people at the company. Voice your opinion today and hear what 3915 customers have already said. | Read 21-40 Reviews out of 3,883 Both my engagement ring and wedding band was purchased at brilliant earth and I only trust them to do the cleaning of my rings. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. I already had to rebook my proposal venue and plane tickets for family (lost over $1,000). Bye! I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Pros and Cons Most importantly, I can wear my diamond knowing that it … I had taken notes, and I brought them in with me. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Took us 10 days and 7+ interactions to get a "return for resize" arranged, and still had to pay 5 GBP to Fedex when dropping of the parcel even if Brilliant Earth claims that the return for resize is free of charge.Follow up note after a neW purchase: Same experience but even worse customer service. However, what makes this company unique extends beyond the scope of their fine jewellery and focuses on how they obtain their diamonds. Useful. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! I followed up with him on July 16th, and then waited. We had a custom-designed ring made. Omar was so helpful in asking for my…4.5/5(683) 144 reviews of Brilliant Earth "My fiancé and I had a wonderful experience here. I just wanted my money back, and to never deal with this awful company again. Rating: (4 / 5) Click here for details (opens in new window) Yelp. Original review: June 6, 2020. Very good product and pre-sales support, but there post-sales support is horrendous. Each item arrived earlier than expected and they were beautifully wrapped. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. Discover beyond conflict free diamonds and stunning engagement rings. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. I will be returning to Brilliant Earth for additional gifts. WHAT?! Secondly, the service: from initial contact, to updates whilst awaiting delivery and finally to after-delivery care, Ahad and the team have been brilliant. I had not received any phone call or email to tell me there was a delay. I had 0 trouble. Pros Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. Her tone was very unpleasant, and I asked to speak with her supervisor. Ring never came, proposal as planned was ruined. The bad reviews make me nervous, but generally the very unhappy people are the loudest on the internet, so it's common for there to be bad reviews for good products. !I never experienced a run around like that . When I called they told me it was delayed. From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! We laugh about it now, and what a debacle it was. Goods okay but better off looking elsewhere. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". I ordered a gift online and the checkout process was seamless. Sadly, I can no longer be an advocate of your company. Beware.Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. I went right to the counter, and started talking with a jeweler.My girlfriend has very particular tastes, and we had discussed what she’d want in an engagement ring in the past. Brilliant Earth Customer Reviews. They have everything you could ever be looking for and more. Discover beyond conflict free diamonds and stunning engagement rings. I’ve been with Brilliant Earth for just over a year and have really loved everything. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. Rating: A+ (4.2 / 5) Click here for details (opens in new window) The conclusion from these ratings. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. Each item arrived earlier than expected and they were beautifully wrapped. I just got my engagement ring today and I am SPEECHLESS!!!!! Offset Earth makes doing your bit fun, engaging, rewarding and affordable. Not only that, was an advocate of the brand. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. COVID update: Brilliant Earth has updated their hours and services. After a sticky start, diamond and grading report have been reunited! Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. We were then informed the ring would take another 6 weeks to make. 2 major strikes against Brilliant Earth with us in 2 years. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! Brilliant Earth Products. My shopping experience, with Fired Earth was absolutely wonderful. She informed me that she was familiar with my order, as she was the one who had handled it previously. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Give our help team a bell and we might have to get Openreach on the blower ☎️ Dale Fallows 2 reviews. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. Both times the day I was supposed to receive my ring I did not. The company has a selection of vintage, non-traditional, pre-set, custom, and personalized engagement rings for clients to choose from. "Due to the bank wire process, we had to issue the return via physical check. Rip off Merchants. 46 reviews for Brilliant Earth, 4.7 stars: 'Recently shopped with Brilliant Earth for both my mother and wife's mother's day gifts. Everyone I dealt with was patient, understanding and went above and beyond in every aspect imaginable. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. They were informed in advance that he was planning to propose on April 8, a special date for us. To celebrate, our team gathered for a virtual trivia to put our 2005 pop culture, Brilliant Earth, and diamond and gemstone knowledge to the test. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. I called into customer service and escalated the issue. Again only their own guarantee. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. Reviews "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! DO NOT BUY FROM BRILLIANT EARTH. I then didn't head a thing for 2 weeks. I thought it was great value and the experience on my end when getting the package was fantastic. I looked on the Blue Nile and Brilliant Earth websites and was about to buy from Brilliant Earth. Reply. | Read 21-40 Reviews out of 411 Look on reddit on you'll find horror stories about them. Why you ask? I order my girlfriends engagement ring a couple of months ago, during the purchasing process, Brilliant earth were confusing and unhelpful in their communication, being fairly dismissive at times, which made me worry about receiving the correct ring in the advised time scale. Offers the biggest collection of lab created diamonds in the industry 6. I had only had my ring a few months at this time so this was VERY concerning. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. So at least 2 months total without my ring. I wanted to do something special to thank her for her service so I bought his wedding ring as a gift. If your considering Brilliant, allow me to make your decision easier. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! I was pleased to find a similar commitment to customer service. I purchased a $16k engagement ring back in December, 2018. August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. 683 reviews of Brilliant Earth "I went to Brilliant Earth because of their social and environmental commitment in the jewelry industry. Do you agree with Brilliant.org’s star rating? For the settings they have no paperwork advising materials are sourced from recycled metals. Offset Earth has 5 stars! Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada is the leading country of responsible mining. Their diamonds come from multiple sources, including Canada, Botswana, and Russia, among others. Customer Reviews "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! They don't stand by their word. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. BUT not only that but we have to PAY $50 per prong to have them repaired. Very happy but more importantly so is she!It took a little longer to have the ring set and sent but the experience was fantastic and I am incredibly happy. Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. April 2 comes and goes, but no ring. I waited for tracking numbers. It is great to see exactly where the money goes and it is brilliant how a little can go a long way with the right projects. Not only that, was an advocate of the brand. It got a lot of love on insta as well. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. It was exactly as photographed and probably even nicer actually. Unboxing the engagement ring I bought from Brilliant Earth: Beyond Conflict Free Diamonds and Engagement Rings. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. They seem to know about their extremely high turnover rate which is why they spend money on recruiting websites. Do you agree with musicMagpie’s star rating? Thank you. Nothing. There is very little known about Brilliance. Both times the representative assured me it was on time. Mark 3 reviews. The only reason I am giving one star is because zero stars was not an option. I found Brilliant Earth through a Google search and was stunned by their products. Both the service and merchandise from Brilliant Earth is wonderful. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! I'm at my wits end. We did so (with Ecco D.) on June 18th, 2020. Rating: (4.5 / 5) from a total of 640 reviews. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. Voice your opinion today and hear what 414 customers have already said. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. They offer an excellent service and I would recommend them to anyone. The lady on the phone was extremely helpful and super nice. Check out what 3,883 people have written so far, and share your own experience. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious metals and set with beyond conflict free diamonds. Brilliant Earth is rapidly growing, and there are some growing pains around that. They give zero communication and nobody ever seems to know what is going on. I had colleagues mention that the company used to be really different but that they were working hard to change the culture. Share. In the back of mind, I thought that probably it's another site that sells low-quality rings and diamonds. My delivery arrived on time and was packaged beautifully. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. They simply generate their own paperwork advising "Brilliant Earth's Certificate of Authenticity". Check out what 11 people have written so far, and share your own experience. © 2021 Trustpilot A/S. Whew... but it would take another week to arrive. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. The current team structures are small and nimble, and expectations are high for each person. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Brilliant.org Reviews 414 • Excellent . I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. From design to delivery I had the best experience in turning around this ring start to finish and could not fault them at all in the whole process! Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. How does it work? She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. I found this website through google after browsing other competitors. Unlike James Allen and Blue Nile, it seems that Brilliance does not have the same exclusivity contracts and direct feeds for the diamonds. Sorry about the momentary drops. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. This messed up my proposal timing -- I booked a venue and plane tickets for family, because a few weeks earlier, Brilliant Earth said that timing wouldn't be a problem. Finally on July 20th he responded and let me know progress was being made. On review sites like TrustPilot, Consumer Affairs, and the Better Business Bureau, Ritani overall has high praise when it comes to customer service. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Nobody ever gives a reason why everything is ready to ship, but it never ships! I was told by a friend of mine that bought his wife her ring and Brilliant Earth and I decided it would be a good place to start when browsing rings to propose to my girlfriend. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. She handed me off to Rueben B., Customer Experience Assistant Manager. All rights reserved. Do you agree with Evans Halshaw’s TrustScore? I was so excited that he found this local company that does only conflict-free … | Read 173,561-173,580 Reviews out of 236,561 Now let's go over what you'll find at Brilliant Earth. Operates 7 showrooms in locations within the US, and ships … In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. So I never have to deal with Brilliant Earth ever again! Either they lied to me to try to lock me in, or they're incompetent. I'd rather have a loose stone than contribute to a market based on human rights violations. Reply. GB. Still waiting for my product. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! It has a strong social mission to give back to diamond mining communities. This will void the "warranty" but what warranty? Dave 1 review. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. I have tried to purchase a ring from Brilliant Earth twice. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. ... Blue Nile, or Brilliant Earth. I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. The piece was so unique and just beautiful. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. We are done. as a gift. Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. Their products are naturally sourced, affordable, and gorgeous. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. The women's band arrived as ordered. I am so happy. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. My fiance and I had talked about getting a used ring or something like that to avoid all of the horrible political messiness that comes with buying diamonds. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Brilliant Earth has a wide range of diamonds on offer, with ten different styles, multiple carats, cuts, and colors. What are conflict-free diamonds? This is a shady company. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. This is absolutely not the place to apply if you are looking to coast or put in the minimum of the job description. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. Reviews from Brilliant Earth employees about Brilliant Earth culture, salaries, benefits, work-life balance, management, job security, and more. There are so many red flags. Læs, hvad 378 mennesker har skrevet, og del din egen oplevelse. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to share. Right. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. You've already flagged this Reply from Cuckoo Broadband. Share. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality.

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