gateshead council repairs
Payslips. The contractors are currently repairing seven properties a week. endobj London For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Failure to do so could give you grounds to make a council house disrepair claim against them. The panel decides which services they review based on various criteria. These are repairs which could cause injuries or further damage if they are not dealt with quickly. To access this support or speak to an advisor, contact Business Gateshead today. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Always ask to see this card before letting anyone into your home. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. View details of your former and current tenancies including rent statements and repair. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Some of these repairs need to be inspected before the repair can be done. These are repairs which need quick attention and don't need an inspection first. Thank you so much. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. There's also additional service charges from 115.85 a week, this cost is eligible . Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu This makes sure that everyone is treated fairly. Gateshead Now is a collection of the latest news from Gateshead Council. We hope to reschedule these events at a later date. What are the costs and charges at Watergate Court. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. If so, please keep reading as youre just what were looking for! View my payslip. E6 2JA. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. You can also include claims for loss of earnings and care costs if necessary. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Reporting repairs Home. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. NE8 1HH The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Visit directory. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. %PDF-1.5 A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Regent Street We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Housing Disrepair The report found the repair centre's ability to handle calls was deemed 'critically low'. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Gateshead Council aims to complete the backlog by late March next year. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Copyright Andy T - 2021. You should report any damage to your local housing office. Were delighted that you want to come and work with us. endobj Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. You can create a free account to post activities, services and promote organisation working in Gateshead. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We encourage our people to think differently, do the right thing and be innovative. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. We will tell you in advance when any work like this will happen. 4 0 obj All rights reserved. The department is on the lookout for more callhandlers and building technicians. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. To register with My Housing Account, select 'my account' at the top of the Council homepage. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This includes both small leaks and emergency repairs. We are Gateshead Council'sHousing Team. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Gateshead Council 4.0 . My flat was repaired in time for my childs birth and I received rent refunds and compensation. Call us on 0333 050 8887 to start the process or fill in the form. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Gateshead A public consultation on the future of Gateshead Council's Leisure Services has commenced. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. As a council housing tenant, you are entitled to a good standard of living. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. However, our partners are continuing to deliver a series of . If they can't show you a card, or you have any other reason to be suspicious, don't let them in. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The council is responsible for most repairs to your home. Don't worry, we can still help! Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you continue to miss appointments for repair work you may be charged. Council tenants can also be offered evening appointments for repairs from 4:30pm. Work to the outside of your home may not need an appointment. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Repairs update You can now report your non-emergency repairs. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Our employees and contractors carrying out work will show you an identity card. Top Jobs in Gateshead, England. East Ham The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We would not replace all items, only the ones that are required. People really are our greatest asset at Gateshead Council, and we value every employee. You have the chance to buy up to 10 additional holidays per year. Well, theres so much on offer and heres just a few of the highlights! If your repair can't wait until the programme we will carry it out within the normal timescales. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. The team were very helpful and understanding of my dangerous situation. Do you want to work with us in helping to create spaces that are great to work and/or live in? Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. <>>> Our business support events remain cancelled for now. Some work to your home is done as part of a planned maintenance or investment programme. Homepage for Gateshead Councils Benefits and Council Tax information This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Our business support events remain cancelled for now. We hope to reschedule these eventsat a later date. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. <> Read more about the Housing Capital Investment Programme. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. As a tenant you are not automatically covered for any of your home contents. 2 0 obj The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. United Kingdom. You can also claim compensation for the damage that has been caused during repair work. Wherever possible we will place the order immediately. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Unfortunately, this job posting is expired. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Youll be paid a competitive salary plus additional allowances where relevant. Time to have your say on the future of our leisure service. If we miss an appointment and we didn't contact you, please contact us. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. % Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. For further information please contact the Involvement Team by: Civic Centre If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We will first make sure that it is our responsibility to do the repair. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. 27,852 - 30,151 a year. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Please ask your Neighbourhood Housing Team for details. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Internal deterioration such as damage to carpet, walls etc. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. :L+Ftc[Sdu|^Y^. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. <> Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Please continue to be patient, as we are experiencing a high volume of phone calls. Thursday 26th January 2023. Background 2. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Wednesday 2nd November 2022. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Gateshead Council aims to complete the backlog by late March next year. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Connected Voice are collating information about support across Newcastle and Gateshead. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The site has been designed with residents and local groups to ensure it is easy to use. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 3 0 obj If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. 1 0 obj There are no emergency or urgent repairs outstanding at this point in time. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. If so we can help you claim compensation on a NO Win, NO Fee basis. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Planned repairs usually need an inspection before work is done. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If this is not possible, we will replace with the items we hold in stock. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants.
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